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  • Managing "geeks" in the workplace...

    I was talking with Agent X, on-line, earlier today and he brought up this article:

    Opinion: The unspoken truth about managing geeks (By j.ello September 8, 2009 02:15 PM ET)

    Effective management of tech industry people in the work-place has been difficult for many managers. Getting the best performance from your employees with the smallest investment of work in managing the employees is highly desired. The above link to an article provides some thoughts in a well presented format for managers to consider when working with "geeks." I think many of the ideas could apply to nearly any industry where you have logical and skilled people motivated to find solutions to puzzles and solve problems.

    I especially like how this article discusses the problems associated with something called, "Vertical Depth Perception Illusion," where people without a skill in a specific field find it difficult to compare and contrast the quality of results provided by people of different skill. This isn't just for technical work, but nearly any field of interest.

    For example, a person that has no experience with martial arts may see little difference in skill while comparing two people with 3rd degree black belt in karate to 4th degree black belt in karate as each paired levels enter into competition with members of the same skill level. The same can be said about programming, and nearly any other skill. Elegance can best be judged by people familiar with with skill through experience.

    I found the article touched on many issues directly, and kept it simple enough for even managers to understand. ;-)

    What are your thoughts? What other problems do you see in the tech industry, and what do you think the best solutions are for those problems? Do you find any of your own experiences contradict the thoughts and ideas put forward in this article?
    Last edited by TheCotMan; September 15, 2009, 15:43.

  • #2
    Re: Managing "geeks" in the workplace...

    My own experience with this being the only onsite geek, and no one really having a clue as to what I actually do is that all the work I put in to ensure a highly reliable and efficient network is taken for granted. When a problem does arise and I fix it it quickly, I'm always asked what was wrong, and any attempt to even explain it in the most simple terms is met with "nevermind, I wouldn't understand it anyway".

    Then comes the expectation of everything should be perfect 100% of the time, and in the 99.99% of the time that things aren't perfect, they expect everything to be fixed in 5 minutes or less.

    For the most part, my boss allows me to just work with as much as a hands off approach as possible. He assigns me tasks every once in a while, which I do in a timely manner, but I've made the decision that I will not do any task right away otherwise it's come to be expected and then I can't get the other things done.

    Overall, I think I'm pretty lucky, I get to do pretty much whatever I need to ensure the network is running, and I'm allowed to buy just about anything I need. I think the problem with managing geeks comes into play when you have a manager who thinks they actually know something about technology, but really doesn't. They don't want to admit to themselves, nor let anyone else know that they really don't have a clue, so they compensate by being total dicks.
    A third party security audit is the IT equivalent of a colonoscopy. It's long, intrusive, very uncomfortable, and when it's done, you'll have seen things you really didn't want to see, and you'll never forget that you've had one.

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    • #3
      Re: Managing "geeks" in the workplace...

      Originally posted by streaker69 View Post
      I think the problem with managing geeks comes into play when you have a manager who thinks they actually know something about technology, but really doesn't. They don't want to admit to themselves, nor let anyone else know that they really don't have a clue, so they compensate by being total dicks.
      9001% truth right there.

      I didn't finish the whole thing as I'm about to leave work, but the last paragraph on the first page sums up a lot of things, particularly:

      he amount of respect an IT pro pays someone is a measure of how tolerable that person is when it comes to getting things done, including the elegance and practicality of his solutions and suggestions.
      "As Arthur C Clarke puts it, "Any sufficiently advanced technology is indistinguishable from magic". Here is my corollary: "Any sufficiently technical expert is indistinguishable from a witch"."

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      • #4
        Re: Managing "geeks" in the workplace...

        Fantastic article. I think that should be mandatory reading for every IT department's management team. Certainly lines up with my experiences. I came across an article this morning that jives a bit in the same vein. Possibly worth a look.

        http://it.slashdot.org/story/09/09/2...oat?art_pos=13

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