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  • HoneeBadger
    replied
    Thanks, I appreciate the sentiment Cot. Unfortunately, that is a bit of a black hole solution. BlackHat as a business was contractually permitted to pre-sell passes to DEF CON by DEF CON the business. I doubt the terms of that agreement will be shared so I guess we end up with finger pointing and zero resolution for the disappointed paying customers. Wow, just like big business!

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  • TheCotMan
    replied
    Originally posted by HoneeBadger View Post
    So I paid for my DEF CON badge a couple of months ago through the BlackHat prepay option. Waited in line only to find out there are no more electronic badges, but I did get a flimsy piece of plastic that says"Human" instead. The person who took my voucher said the electronic badges are out and that is that. Aside from being unbelievably pissed (I'm sure hundreds more share my feeling) I don't understand how you can not know the minimum number of badges you need with so many prepays? WTF?
    That is an item that would be best taken to Blackhat people to get resolution and have them address this as you are a paying customer of BlackHat.

    Good to post on the forums. If you or other Blackhat people want to complain about this, you are welcome to discuss it here, but there is nothing I can do about the decisions at Blackhat or any agreements they might try to make with DEF CON.

    Many modern businesses care about customer satisfaction, so having this public in a place where it can be referenced may help you to get some sort of resolution.

    We at DEF CON are interested in your feedback, good or bad. If you find things that you like at DEF CON 24 that you want to see return, please let us know. if you can improve it, suggest how. If something at DEF CON was bad, and you have an idea on how to fix it, please tell us.

    For all DEF CON feedback for DEF CON 24, please let us know: https://forum.defcon.org/forum/defco...-con-25-better

    Good luck!
    -Cot

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  • HoneeBadger
    replied
    Unscientific and informal poll of others sharing my plight - 5/5 want a refund (myself included) Still puzzled and disappointed my collection will have a gap...

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  • HoneeBadger
    started a topic Badge-less

    Badge-less

    So I paid for my DEF CON badge a couple of months ago through the BlackHat prepay option. Waited in line only to find out there are no more electronic badges, but I did get a flimsy piece of plastic that says"Human" instead. The person who took my voucher said the electronic badges are out and that is that. Aside from being unbelievably pissed (I'm sure hundreds more share my feeling) I don't understand how you can not know the minimum number of badges you need with so many prepays? WTF?
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