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Alexis Park Rooms CREDIT CARD CONCERNS

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  • kallahar
    replied
    I reported mine as an unauthorized charge to the CC company on the 10th (12 days ago) and haven't heard back from the AP. There is a credit on my CC though, so as far as I'm concerned it's all settled. (Fuck the AP though)

    Heh heh, filing a class action lawsuit for fraudulent charges would be fun.

    Leave a comment:


  • [Syntax]
    replied
    The times it was cut off, I was traveling by car and made gas purchases spread across 2 states. I just called the number on the back of the card to get it turned back on. In fact I think it was a VISA Debit that they canceled twice. Credit card only once.

    Did everyone get thier Credit Card crap at Alexis sorted out yet?

    Leave a comment:


  • Tazinator
    replied
    Originally posted by [Syntax]
    Well that might explain my credit card. Whenever the bank sees my card being used a good distance from my home, they put a block on the card. If I travel somewhere I've never been before I can usually expect the card to get cut off..

    Its happened about 3 times now. Im wondering if so much is in my favor they are doing this to cover thier ass.

    Im surprised they outright cut it off. Usually they call to verify unless its a lot of small purchases in a short time span or extrodinarily large purchases. I suppose its a nice cover to have provided you have a 24/7 number to call to remedy, if not then i can see how that would suck.

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  • [Syntax]
    replied
    Well that might explain my credit card. Whenever the bank sees my card being used a good distance from my home, they put a block on the card. If I travel somewhere I've never been before I can usually expect the card to get cut off..

    Its happened about 3 times now. Im wondering if so much is in my favor they are doing this to cover thier ass.

    Leave a comment:


  • astcell
    replied
    Originally posted by AlexCV
    Seems like I got double charged for a meal at the restaurant. I won't contest it because proving that I got double charge will be next to impossible without receipts, but it sucks.
    If the charge is erroneuous you will not have a 2nd receipt. Credit card laws are strange. if you are more than 50 miles from home and use the card an entiely different set of rules apply. So many things are in your favor. I don't know why 50 miles is the magic number, but it is.

    Leave a comment:


  • Voltage Spike
    replied
    Originally posted by Deviant Ollam
    i hate credit card companies because they act like bullies...
    Are you kidding? My experience has been the complete opposite.

    "Excuse me, but I noticed my interest rate was a little higher than Company X's..."

    "Would you be happier with [even lower] interest rate...?"

    In my experience, the companies push hard for up-selling their services, but they roll over in a heartbeat if it means keeping your business. That's the beauty of a highly-competitive market.

    Originally posted by Deviant Ollam
    if you have a CC from a large, reputable, powerful bank you just tell them that a charge is bogus (while providing a relatively complete summary of the timeline and details of the event) and they'll reverse the charge...
    My only experience with this (and, granted, it was a small charge) was painless and made me feel stupid:

    "This particular charge is wrong. I never approved it."

    "Did you contact the company to let them know of your dispute?"

    "Errr, no."

    "Okay. Well I have removed the charge from your card. Let us know if you need anything else."

    Leave a comment:


  • Deviant Ollam
    replied
    Originally posted by Tazinator
    Fighting hotels once they have your money is a bitch and a half. Once they got it they could care less and are less inclined to refund.
    i hate credit card companies because they act like bullies... but i love my credit card for this reason. when you have the bullies on your side it's useful. if you have a CC from a large, reputable, powerful bank you just tell them that a charge is bogus (while providing a relatively complete summary of the timeline and details of the event) and they'll reverse the charge... then you let the hotel do battle with the much larger entity in demands for their money back. good luck to them.

    Leave a comment:


  • Tazinator
    replied
    Doubt it will be much luck from DT...

    AP management is a bit peeved this year. Mostly bent out of shape because they got arrested Friday night. hehe.

    Im not sure the details as I was on CTF all friggin weekend, but I heard the no tax stamp on the cigs and no permit to sell in the first place PO'd the ATF persons attending and whilst I was paying for a Gatorade they came with a warrant and took the owners away in cuffs.

    Im guessing all these little "hidden charges" are payback for something they did to themselves in the first place.

    Id say nest time you should all take snaps of the room before and after you leave. Fighting hotels once they have your money is a bitch and a half. Once they got it they could care less and are less inclined to refund.

    Leave a comment:


  • klepto
    replied
    Originally posted by big chopper
    With 500 sold-out rooms an extra $10/night is $5000 in added daily revenue. Do that for a few days and you get a tidy profit.
    --BC,
    Sounds like DT needs to call up the AP and ask wtf is going on with the lame charges everyone's getting.

    Leave a comment:


  • big chopper
    replied
    Originally posted by Deviant Ollam
    <snip>i know that ten dollars doesn't sound like a lot of money <snip>
    With 500 sold-out rooms an extra $10/night is $5000 in added daily revenue. Do that for a few days and you get a tidy profit.
    --BC,

    Leave a comment:


  • AlexCV
    replied
    Seems like I got double charged for a meal at the restaurant. I won't contest it because proving that I got double charge will be next to impossible without receipts, but it sucks.

    Leave a comment:


  • DrFaustus
    replied
    Those charges are nothing. I ended up with (I just saw it last night) $800 of additional charges.

    I know that I have the biggest suite availible. I know that I throw the biggest party at defcon. I also know that I personally inspected the room for damage at checkout. Aside from some carpet cleaning that will probably be needed, there was nothingwrong with the room. No holes in the walls, no scratches on the countertops, no stains on the couches, no problems in the bathrooms, and we even moved the furniture back in to position.

    This is the best condition i have ever left the suite. I've been throwing big ass parties for about five years. I have never been charged additional funds. As I'm currently unemployed, I cannot afford to eat $800 worth of charges. I'm not even sure what they are for! I'll be sure as hell to find out when they open in five hours. And I've already reported the charges as invalid to my bank.

    Needless to say, if defcon (By some unseen miracle from what I hear) happens at the AP again, I'll be paying with a visa gift card under an assumed name with just enough money on it to pay the bill. And if they punk me for the $800 this year, I'll make sure I take it out of their hide next year.

    What's even worse is that I travel to LV about five times a year on business. I always have stayed at the AP just to make sure they get the support they deserve for supporting DC. I've also convinced several coworkers (Well...not coworkers anymore I guess) to stay there as well. I've personally brought in about 12 weeks of business a year for them. I'll make sure that all that goes away as well.

    Dr. Faustus

    7.8 Beers...

    Leave a comment:


  • [Syntax]
    replied
    yeah, I experienced some wierd crap this year, the customer service is poor. They made alot of screw ups, people just seem confused. When I called about the additional charges they seemed confused, I was transfered 3 times before someone could even lookup my name, and they couldnt spell it after I spelt it for them twice. And I experienced the same as everyone else, straight to voice mail when attempting to contact the manager.

    They failed to return my call about the extra charges, but they did return a call to the credit card holder, and said they were going to resolve it.

    I guess we wait and see.

    Also they told him they had photos of damages before they repair them, so that people who argue the charges can see what they were charged for.

    Leave a comment:


  • Deviant Ollam
    replied
    Originally posted by Voltage Spike
    That was the rate I heard before, during, and after the convention. (You should have seen it when they charged you for your first night.)
    i'd assume you're right since you seem certain of it whereas i was pretty rocked for a lot of the con, check-in included. wasn't paying attention to the paperwork then.

    Originally posted by Voltage Spike
    And yes, I too was disappointed to see the rates had gone up under new management.
    yeah... there's a LOT about the new management that dissapointed me, the least of which was the ten dollar rate increase. (still love the hotel to death... but the people working there choose the silliest shit about which to break our balls)

    Leave a comment:


  • Voltage Spike
    replied
    Originally posted by Deviant Ollam
    it appears that they charged me $139.00 per night (with tax on top of this)

    was that the rate that they were giving this year?
    That was the rate I heard before, during, and after the convention. (You should have seen it when they charged you for your first night.)

    And yes, I too was disappointed to see the rates had gone up under new management.

    Leave a comment:

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