Re: Riviera customer service...
I had the same cardkey problem, but I'm actually glad that the Riviera wouldn't just hand me a key to the room just because I knew the name of who was supposedly in it. This is DEFCON, and it's also Las Vegas. If you happened to know certain names at certain points of the con, it may have been possible to steal badges absent proper security procedures.
That being said, security could have responded much faster. I wasn't happy to stand outside my suite for over 30 minutes. Also, the guard could have been less obvious about hanging around looking for a tip after letting me in (which he didn't get, I don't view correcting a legitimate problem as a tipped service).
As for other customer service problems - killer bees closing the pool, my room being on the public health department waiting room side of shabby, getting a smoking room instead of a non smoking one, being asked on-again-off-again twice to change rooms ... I could have done without all of those. However, it's the Riviera. They treat you like rotten dog meat because you're a DEFCON attendee, and no other hotel will have us. And you know it, and I know it, so bend over and smile and inspect thoroughly for bedbugs. Or help DT find a similarly sized and similarly affordable convention facility that is both willing to host DEFCON and sucks less than the Riviera.
I had the same cardkey problem, but I'm actually glad that the Riviera wouldn't just hand me a key to the room just because I knew the name of who was supposedly in it. This is DEFCON, and it's also Las Vegas. If you happened to know certain names at certain points of the con, it may have been possible to steal badges absent proper security procedures.
That being said, security could have responded much faster. I wasn't happy to stand outside my suite for over 30 minutes. Also, the guard could have been less obvious about hanging around looking for a tip after letting me in (which he didn't get, I don't view correcting a legitimate problem as a tipped service).
As for other customer service problems - killer bees closing the pool, my room being on the public health department waiting room side of shabby, getting a smoking room instead of a non smoking one, being asked on-again-off-again twice to change rooms ... I could have done without all of those. However, it's the Riviera. They treat you like rotten dog meat because you're a DEFCON attendee, and no other hotel will have us. And you know it, and I know it, so bend over and smile and inspect thoroughly for bedbugs. Or help DT find a similarly sized and similarly affordable convention facility that is both willing to host DEFCON and sucks less than the Riviera.
Originally posted by Abby_Normal
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