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I am at a cross roads in my career, and somehow this place seemed like a good place to vent / seek advise. I work for an Education Services Outsourcer, which is a fancy way of saying outsourced college helpdesk. I started out in Internal IT and built out several 500 seat Contact Centers (Primarily Voip).
I ended up in one of those “Temporary” roles that ended up permanent. I moved completely out of a technology role and into running an Operations Center responsible for capacity management and efficiency project management. (e.g. predicting Call Volume, for 700 individual colleges at a 15 minute level, then staffing)
Fast-forward 3 years later, The department is now built up and ready to be transitioned to a corporate environment. I now have the opportunity to move into a lucrative, but boring Program Management job or return to my previous track and take.
If the choice is between more Money, or doing something you enjoy, What do you do?
How many of you out there are in jobs that have nothing to do with your education?
I ended up in one of those “Temporary” roles that ended up permanent. I moved completely out of a technology role and into running an Operations Center responsible for capacity management and efficiency project management. (e.g. predicting Call Volume, for 700 individual colleges at a 15 minute level, then staffing)
Fast-forward 3 years later, The department is now built up and ready to be transitioned to a corporate environment. I now have the opportunity to move into a lucrative, but boring Program Management job or return to my previous track and take.
If the choice is between more Money, or doing something you enjoy, What do you do?
How many of you out there are in jobs that have nothing to do with your education?
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