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  • #1

    Another windows question

    A lady brought her computer in today saying she had problems with Notons 2003, it crached her system and when it loads it says something has changed Nortons and is not working, i tired to add/remove programs but it will not let me, i tired to go to start, programs, nav2003 and uninstall but it says, "This action is only valid for produsts that are currently installed" its installed and it even runs, but i can not remove it... Any ideas how to remove this?


    Tahnks again Groo
    If you are not tought, you yourself can not teach
    Tags: None
  • #2
    Re: Another windows question

    Originally posted by Groo
    A lady brought her computer in today saying she had problems with Notons 2003, it crached her system and when it loads it says something has changed Nortons and is not working, i tired to add/remove programs but it will not let me, i tired to go to start, programs, nav2003 and uninstall but it says, "This action is only valid for produsts that are currently installed" its installed and it even runs, but i can not remove it... Any ideas how to remove this?
    Tahnks again Groo
    welcome to defcon technical support...
    You can hack the *registry to death and pull it out... unfortunately this is not suggested since it is very probable that the installation is rerouting mechanisms that may be vital to your system... and unless you know how to link them back you will end up with a dead OS.... you most probably want to contact symantec's support line:
    http://www.symantec.com/techsupp/support_options.html
    after checking their knowlege base:
    http://www.symantec.com/techsupp/knowledge_base.html so that you may be walked through in restoring your system back to normal... though it is likely that your system is fubar'd.

    Note: hacking the registry is not something to be done unless you know what you are doing... as usual always backup before doing anything...

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    • #3
      There's tons of programs to remove things from the registry out there so you don't have to tamper with it. Also a problem with the add/remove may be because it's running (shot in the dark guess)... If you know windows ctrl-alt-del it then end all the ones related to it. If none of those work just trick the friggen thing. Reinstall then uninstall. At any rate there's more options then fuckin up your registry.
      Killing threads one post at a time...

      Comment

      • #4
        Originally posted by Cyb3RSoldi3R
        There's tons of programs to remove things from the registry out there so you don't have to tamper with it.
        Most modern systems do not require these junk programs that can cause more harm than help... if all that is required is to remove the uninstall key for a specific program to remove it out of the add/remove ... then that can be done manually... why install something to uninstall something else?...

        Originally posted by Cyb3RSoldi3R
        Also a problem with the add/remove may be because it's running (shot in the dark guess)...
        Most modern systems using any decent installer will make sure the service, or app is closed or killed before attempting to remove the files... most commercial programs nowadays are retard-proof... it is more likely something got fubar'd in the registry, or their could be a permission issue... their tech support should be familiar with it, and it should probably be logged in their knowledge base.

        Originally posted by Cyb3RSoldi3R
        If you know windows ctrl-alt-del it then end all the ones related to it.
        It would be best to start up in safe mode and attempt the uninstall again... killing things out of the blue isn't the best of things to do, especially if one is unfamiliar with the program and the satellite programs that rely on it or support it.

        Originally posted by Cyb3RSoldi3R
        If none of those work just trick the friggen thing.
        From the description the poster gave, it is the program that is tricking the user.

        Originally posted by Cyb3RSoldi3R
        Reinstall then uninstall.
        Most modern programs rely on the program uid to identify and trigger installation and uninstallation modes... some products may offer remove, repair, and reinstall... feel free to try these if available, though from the description that the poster gave this is pretty much given as already being attempted.

        Originally posted by Cyb3RSoldi3R
        At any rate there's more options then fuckin up your registry.
        Chances are it already is fucked up... ghost/ drive image is your friend...

        Comment

        • #5
          Most modern systems using any decent installer will make sure the service, or app is closed or killed before attempting to remove the files... most commercial programs nowadays are retard-proof... it is more likely something got fubar'd in the registry, or their could be a permission issue... their tech support should be familiar with it, and it should probably be logged in their knowledge base.
          Except for the programs involving Firewalls and Virus scans. Those you do have to shut down manually.

          Most modern systems do not require these junk programs that can cause more harm than help... if all that is required is to remove the uninstall key for a specific program to remove it out of the add/remove ... then that can be done manually... why install something to uninstall something else?...
          Actually I've found one good program that gets the job done on all accounts. Takes care of frying everything that has a broken link and isn't supposed to be there.

          It would be best to start up in safe mode and attempt the uninstall again... killing things out of the blue isn't the best of things to do, especially if one is unfamiliar with the program and the satellite programs that rely on it or support it.
          That'd work too, but why waste the time rebooting :) . In my experience it's pretty easy to decipher what you need and what you don't. I figure techs know this stuff but then again, one of my friends who has me fix his computer is a tech at Best Buy. Ironic isn't it when they wouldn't hire me?

          From the description the poster gave, it is the program that is tricking the user.
          LOL

          Most modern programs rely on the program uid to identify and trigger installation and uninstallation modes... some products may offer remove, repair, and reinstall... feel free to try these if available, though from the description that the poster gave this is pretty much given as already being attempted.
          My experience with Symantic seems to not require the UID. Then again that was with 2002 not 3.

          Chances are it already is fucked up... ghost/ drive image is your friend...
          That's where one of my favorite steps comes in. Telling people that everything must be destroyed (male ego trip coming on). Then format the drive and RECREATE IT AS I SEE FIT MUHAHAHHAHAHAHAHHAHAHAHAHAHHAHAHAHHAHA *cough *cough... Need to cut back on the smokes.
          Killing threads one post at a time...

          Comment

          • #6
            nav 2003

            Thanks for all the help, i got the fix from symantic, funny they new about it and made a program to remove it.


            Groo .... Hoping to not be deployed before august

            -=Still able to learn=-
            If you are not tought, you yourself can not teach

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