Can I swap an in-person badge for a virtual badge

[xtremerude]

I purchased an in-person badge but I won't be able to attend in person. Can I swap the in-person badge for a virtual badge?

[qumqats]

Please contact shop@defcon.org
They should be able to help you

[number6]

I purchased an in-person badge but I won't be able to attend in person. Can I swap the in-person badge for a virtual badge?

Last I heard, all of the physical badges for virtual were sold out.
You can try contacting shop@defcon.org for some kind of refund.
Though the physical badge is nice and has a contest / game / riddle people are trying to solve, it is not required for other content at virtual DEF CON from home.
Virtual DEF CON has 2 other options.
The "Free" option is to visit the DEF CON Discord server, get ["human" role (which may involve completing a captcha a bot DM-s you) and then join in the content, and watch the streams. There may be some interactive feature not available to you, and some village channels you won't be able to join, but you should be able to watch most of the streaming content.
The next option is "HumanPlus" as a code or otherwise, which was available from shop@defcon.org but might only be available from https://plus.defcon.org/ which costs $20 and grants a few more features beyond "human" as "humanplus".

Some of the streaming URL whether you visit discord as a "human" or "humanplus" :

DEF CON Main: https://www.twitch.tv/defconorg
DEF CON DCTV One: https://www.twitch.tv/defcon_dctv_one
DEF CON DCTV Two: https://www.twitch.tv/defcon_dctv_two
DEF CON DCTV Three: https://www.twitch.tv/defcon_dctv_three
DEF CON DCTV Four: https://www.twitch.tv/defcon_dctv_four
DEF CON DCTV Five: https://www.twitch.tv/defcon_dctv_five
DEF CON Music: https://www.twitch.tv/defcon_music

Villages
Adversary Village: https://www.twitch.tv/adversaryvillage
Aerospace Village: Videos are linked at https://aerospacevillage.org/events/...n-29-schedule/
AI Village: https://www.twitch.tv/aivillage
Appsec Village: Videos are linked at https://www.appsecvillage.com/events/dc-2021
B.I.C. (Blacks In Cybersecurity) Village: https://www.youtube.com/c/BlacksInCybersecurity
Bio Hacking Village: https://wishyouwerehere.villageb.io/...con/room4.html
Blue Team Village: https://twitch.tv/blueteamvillage
Car Hacking Village: https://www.carhackingvillage.com/defcon29
Career Hacking: https://www.youtube.com/CareerHackingVillage
Cloud Village: https://www.youtube.com/cloudvillage_dc
Crypto & Privacy Village: https://www.twitch.tv/cryptovillage
Hack the Sea Village: https://www.twitch.tv/h4ckthesea
Ham Radio Village: https://twitch.tv/hamradiovillage
ICS Village: https://www.youtube.com/channel/UCI_...rsqqglv0JijHhw
IoT Village: https://www.twitch.tv/iotvillage
Lock Bypass Village: https://www.twitch.tv/bypassvillage
Packet Hacking Village: https://www.youtube.com/channel/UCnL...dNvO381slSA06w
Password Village: Videos are linked at https://passwordvillage.org/schedule.html
Payment Village: https://www.twitch.tv/paymentvillage
Recon Village: https://www.youtube.com/c/ReconVillage/live
Rogues Village: https://www.twitch.tv/roguesvillage
Social Engineering Village: https://www.twitch.tv/socialengineerllc
Voting Village: https://www.youtube.com/channel/UCnD...3sO8chqS5MGvwg