My order #25549 is return to you

[K3rb3rosD3fcon]

Sorry, I don't find a subcategory to post my demand.
if If it's not the right place, please move it or tell me where I should put it.


Hello,


My order #25549 is returned to you because the belgium customer have bad mail address to pay import fee for this order.
I'm fighting with belgian post to try to have my order but no way.

Are you received this return ?

If it is possible to re send or refund (without postal cost) ?

Thanks

John EHLEN

[number6]

Sorry, I don't find a subcategory to post my demand.
if If it's not the right place, please move it or tell me where I should put it.


Hello,


My order vending machines is returned to you because the belgium customer have bad mail address to pay import fee for this order.
I'm fighting with belgian post to try to have my order but no way.

Are you received this return ?

If it is possible to re send or refund (without postal cost) ?

Thanks

John EHLEN

The forums are for general discussion of things related to DEF CON.

The people that work on https://shop.defcon.org/ do not resolve issues related to shop.defcon.org on the DEF CON forums.

Let's assume this is about an order placed through https://shop.defcon.org/ ....

You should have received an email message after you placed your order. If you reply to that email message, that should allow you to contact the people that work on orders through https://shop.defcon.org/

If the email address you provided was incorrect, then maybe you didn't get any email confirming your order.

When you visit https://shop.defcon.org/ , check the lower left corner at the bottom of that page to see the contact information you can use is shop@mail.defcon.org but you could also try shop@defcon.org

The people at shop.defcon.org prefer to resolve things related to shop.defcon.org through email, as discussions may include financial details and PII that would best not be posted to a public forum.

Please try contacting shop@mail.defcon.org or shop@defcon.org and specify issues you see with your order.

I do not have access to any orders places on shop.defcon.org