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  • netgear problems WGR614

    Get this, I bought a netgear wireless router. hooked it up correctly, only a drunk monkey could mes that up, wired it to my cable modem and my desktop. plugged it in and guess what, it didn't work, tried everything I could think of. Ended up calling netgear... was forwarded to their outsourced tech support in india and was given a man named Rahja who could barely speak english who took me throught his little sheet of paper.. no help, tried the cable company, they reset my modem and didn't work. Finally figured that my power light on the router is not supposed to blink orange and green. Does anyone know what this means? I have been trying to get info from netgear, they say it is not the router so they won't help. This is the third wireless router I have tried and they all do the same thing. The last info I got was it was because my outlet's 3rd prong isn't properly grounded, but the power supply for the router only has 2 prongs. Please anyone that can help or that have heard of this problem, please reply. I should also say that I had the power company check out the line and they said my power is 100% ok. HELP ME!!!!!

    C.C.C.

  • #2
    Originally posted by CheshireCCat
    Get this, I bought a netgear wireless router. hooked it up correctly, only a drunk monkey could mes that up, wired it to my cable modem and my desktop. plugged it in and guess what, it didn't work, tried everything I could think of. Ended up calling netgear... was forwarded to their outsourced tech support in india and was given a man named Rahja who could barely speak english who took me throught his little sheet of paper.. no help, tried the cable company, they reset my modem and didn't work. Finally figured that my power light on the router is not supposed to blink orange and green. Does anyone know what this means? I have been trying to get info from netgear, they say it is not the router so they won't help. This is the third wireless router I have tried and they all do the same thing. The last info I got was it was because my outlet's 3rd prong isn't properly grounded, but the power supply for the router only has 2 prongs. Please anyone that can help or that have heard of this problem, please reply. I should also say that I had the power company check out the line and they said my power is 100% ok. HELP ME!!!!!

    C.C.C.
    Read this story it won't help fix your router problem, but it will give you an understanding.

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    • #3
      bulloshit, total bullshit!!

      That was exactly what I have gotten with this problem, not one ounce of help. They say it is the electric companies problem, but the electricity works and every other piece of equiptment I own works perfectly, only theirs won't work, so obviously it is not the fault of Netgear, it is something I have to call the taiwanese embassy to fix... what ever happened to intelligent and helpful tech support? do they exist? Or was I just dreaming so many years ago when you could actually get help over the phone?

      If anyone knows who I can call to fix this problem, I have tried the power company, netgear, I'm about to drop $150 for an electrician to look at the house and see if it a wiring problem. but as I can't imagine how a wiring problem would only affect this piece of eqipment and nothing else, I don't understand...
      Last edited by CheshireCCat; March 12, 2004, 16:58.

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      • #4
        have you tried running an extension cord from another outlet?
        or do they think the whole house is not grounded right?

        Also make sure your using the right power supply...it sounds like your router is getting power spikes.


        good luck

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