Just to explain, I work the graveyard shift at a Tech Support Center for a Medical Transcription software company. My rant is about something simple that got out of hand, and I had to pick up the pieces. The goal of this post is to start a thread on
issues (typos, slips of the tongue, etc....simple unintentional accidents) that blew out of purportion (sp?). Who knows, might be interesting.
When I came into work tonight, I was practically assaulted with demands to calm a client down due to one of our technicians accidently adding a user group in our version of RDP called Endocronology, instead of Endocrinology. Apparantly one of the doctors found out about that typo and went ballistic (I swear, docs can be so bloody inane and egotistical at times like this).
OK, yes, it was a typo and due to management, red tape, the general office mumbo-jumbo, and bureaucracy, the technician got a verbal lashing for it. As we all know, there are good and bad points to this resolution from all fronts. [rant] But c'mon doc, its not like that user group changed your life's work from this to absolutely nothing. But hey, the world and its citizens are not as intelligent as them, so what we think doesn't count (yes, I have had a doctor say exactly those words to me over the phone).[/rant]
Sometimes I love my job, the other 23/6/364...lets just leave it at that shall we? I'm just glad i did not have to be the one to speak with that technician in an official manner.
So now, I have a question. What is the most inane thing an employee has done for/to your company, that blew up into something it should not have been?
issues (typos, slips of the tongue, etc....simple unintentional accidents) that blew out of purportion (sp?). Who knows, might be interesting.
When I came into work tonight, I was practically assaulted with demands to calm a client down due to one of our technicians accidently adding a user group in our version of RDP called Endocronology, instead of Endocrinology. Apparantly one of the doctors found out about that typo and went ballistic (I swear, docs can be so bloody inane and egotistical at times like this).
OK, yes, it was a typo and due to management, red tape, the general office mumbo-jumbo, and bureaucracy, the technician got a verbal lashing for it. As we all know, there are good and bad points to this resolution from all fronts. [rant] But c'mon doc, its not like that user group changed your life's work from this to absolutely nothing. But hey, the world and its citizens are not as intelligent as them, so what we think doesn't count (yes, I have had a doctor say exactly those words to me over the phone).[/rant]
Sometimes I love my job, the other 23/6/364...lets just leave it at that shall we? I'm just glad i did not have to be the one to speak with that technician in an official manner.
So now, I have a question. What is the most inane thing an employee has done for/to your company, that blew up into something it should not have been?
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